Frequently Asked Questions

Order Related

Orders are usually shipped out of our fulfilment centre within 1 business day of placing the order. As for the method of delivery, we use Canada Post to deliver the package right to your door. Average delivery time is between 2-5 business days. If any delays are concerned, please contact [email protected] and our support team will be happy to look into it for you.

We cover every land within Canada. However, our fulfilment centre is located in Ontario and anywhere outside of Ontario may take additional 1-2 business days for delivery.

Orders are usually shipped out within 1 business day of submission. You can check the status of your order on “my account” and also through confirmation email we sent out. If you wish to make any changes to your order, you may send a request to [email protected] before its being marked as complete. Once it’s complete, you would have to follow the return process.

We accept returns for any unopened items within 30 days of purchase. To find more details about our return policy, visit the our shipping & refund policy page.

Unfortunately, we do not have a service location at the moment. Our fulfilment centre only execute the orders that are created online. 

Account Related

Account creation is absolutely simple and easy. Click the user icon on the top right section or register button within the menu if you are using mobile device. Fill in your information and you are good to go.

As long as you have access to the valid email address you’ve used to sign up, you can reset the password. Click on “Forgot my password” on log in page, and we will send you a link to reset the password.

We deliver promotions on many different channels, on-site, social media platforms and email. Please sign up to our email list found on the bottom of our home page to be the first one to hear about the news!

General

Nope, our zero THC oil is free of any THC and our full spectrum oil contains legal dose of THC (<0.3%), therefore not causing any psychoactive effect.

Both are naturally occurring compounds in all species of cannabis plants. However, unlike THC, CBD is non-psychoactive. Primary function of CBD is to encourage a sense of wellness.

There are numerous ways to take CBD. The most common way is tincture (under-the-tongue oil drops), followed by ingestion (edibles). Some people choose to inhale (vape), and for those people who want to target a specific area of their body for pain management, topical (lotions, balms, creams) is a way to go.

Benefits of CBD may include calm inducing, pain relief, symptom relief such as from anxiety and depression. If you wish to learn more about CBD, head over to our CBD 101 page

Yes, you may travel freely within Canada as our law permits consumption or possession of CBD at federal level. However, travelling outside of country should only be done if the federal law permits at the destination. 

Yes, we source our hemp from Canadian farm located in the West Prairies. Then the final products are made in our manufacturing facility in Ontario.

We always welcome partners who would like to carry/promote our products. For inquiries regarding partnership with us, please visit our wholesale page and fill in the form to submit a request. Our team member will be in touch with you shortly.