Shipping & Refund Policy
Plant of Life offers FREE shipping on all orders within Canada. We want to ensure all our products are delivered secure and fit to the industry standards. Our packages are rapidly shipped via Canada Post services by which a tracking # will be provided to you upon confirmation of shipment. Standard shipping may take up to 2-4 business days depending on the geolocation.
Do you Offer Discreet Packaging?
At PLANT OF LIFE, we completely understand your needs for discreet packing. For your privacy, all packages are shipped in unmarked brown with a return address of Plant of Life, with no indications of any products that contain within.
Do You Offer International Shipping?
We offer international shipping to an ever-growing list of countries around the world. A complete list of available countries is available below*:
◦Free shipping on all orders within Canada
Do you Ship to a P.O Box?
Yes, our courier can deliver packages to your PO Box.
Refunds & Exchange of Online Purchases:
Plant of Life gladly accepts any returns or exchanges of any unused and unopened items that you return within 30 days of original purchase. Requests for refund or exchange or merchandise must be accompanied by the original receipt that is electronic. All local orders through separate distributors should be discussed at the retail location it was purchased from.
For returns by mail, please ensure all information, including your email address, and return address is full displayed on the package to identify you. Process time of the returns can take up to 30 days maximum dependent on the courier. We will send a notification via e-mail once your return process has been finished.
Refunds will be made in the form of the original payment and will be credited back to you within 4-7 business days depending on your financial institution. Original shipping and handling costs are non-refundable unless due to error on Plant of Life’s part.
Exchanges are available for online purchases with the proof of original receipt. Inquiry for exchange should be initiated within 30 days of purchase and merchandise must be unopened and unused. Please follow proper caution and ensure all information is correct when shipping back the merchandise. Handling and shipping fees may apply. All 3rd party distributor exchanges should be discussed on their platform.
For any returns and exchanges, please send them to the address below:
PO Box 42012 RPO John Woodbine, Markham, ON L3R 0P9